Terms & conditions


By using our website, you agree to the Terms of Use. These terms may be changed or updated, so please check this page regularly. We do not represent or warrant that the information on our website is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.



We have a infinite availability. But it is always possible that the purchased item can be delayed in delivery time because SEBASTIAAN personalizes shoes from all different brands, it is possible that it sometimes takes more time to order certain sizes, this is due to the stock of the different brands that we use.



Purchases can be made through iDeal, Visa, Mastercard, Maestro, etc. The most trusted internet payment processing company. Personal contact information transmitted to us will never be sold or shared to third parties.



SEBASTIAAN will ship orders out within 6-10 weeks from the date of purchase (this is an estimate and may therefore vary). The duration of the shipment depends on the design, materials, the availability of the shoes and the address it was sent to. Orders outside of The Netherlands will have longer shipping durations. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier. Please note that shipping policies may vary over time and we ask you to check this page regularly.

In addition, please note that customers ordering outside Europe will be responsible for all import tax charges.




Return policy for custom made shoes: It is NOT possible to return personalized shoes or get a refund, this is because it concerns tailer-made work.

Return policy for clothing items: Should you for any reason be unhappy with our delivered items, all products must be returned within 14 days of receipt. All products must be unworn and unwashed with all the tags attached. Any product purchased on sale cannot be returned. The term begins with the receipt of the goods. We don´t cover the shipping costs of returning your goods. Please order carefully. If there is a product defect or a problem with your order, please email us for the quickest response.

All products must be returned in their original condition and packaging. Products that are incomplete, damaged, worn or soiled will not be accepted. Please add your personal information inside the package. Return costs are for the customer and are non-refundable, unless otherwise indicated by SEBASTIAAN customer service. When returning, we will not be held responsible for delayed or lost packages. After a return has been processed SEBASTIAAN will repay the amount the customer paid for the goods, as soon as possible. This payment will be done no later than 30 days after the return or renocation. When free shipping is applies, we still charge the shipping costs by deducting it from the total refund amount.



You can review the most current version of the Terms of Service at any time at this page.

We may, from time to time, change the terms that govern your use of our site. Your use of our site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our site from time to time. It is your responsibility to check our website periodically for changes.



The prices displayed at the website are quoted in euros and are valid and effective only in countries that use euros as their currency. If you are ordering a product from a country that is not using euros as their currency, the payment processor will apply its own currency rate at that given time. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.



All communication is done via email. You can reach us by sending an email to: contact@sebastiaancustoms.com

KVK: 81142706
BTW: NL003533502B05
BANK: NL25 INGB 0748 9874 95